The 2nd Quarter (From July – Dec 2011) report of Postal Quality and Security Process
GOAL
TARGET
2nd QUARTER ACHIVEMENT
ACHIVEMENT OVER TARGET
AVERAGE DELIVERY TIME/DAY
Goal 1. Improving Delivery Target
1.1. EMS Delivery Standard
- For Domestic Items J+0
95%
100%
5%
0 Day - Has made same day delivery or first attempt for delivery
J+1
95%
91.11%
-3.89%
1.13 Days
J+2
92%
92.91%
0.91%
1.64 Days
J+3
90%
94.87%
4.87%
2.2 Days
- For International Items J+5
80%
82.11%
2.11%
4.09 Days
1.2. Letter Post Delivery Standard
- For Domestic Items J+0
88%
88.89%
0.89%
0.67 Day
J+1
85%
85.39%
0.39%
1.28 Days
J+2
84%
84.31%
0.31%
1.96 Days
J+3
87%
87.27%
0.27%
2.49 Days
J+4
93%
82.82%
-10.18%
2.92 Days
- For International Items J+5
84%
79.12%
-4.88%
3.47 Days
For International mails which is controlled J+0
65%
67.59%
2.59%
From the total number of mails which have arrived on the day before 3:00pm, 67.59% of it has been delivered on day of arrival (same day delivery i.e. J+0)
by GMS (Global Monitoring system)
1.3. Parcel Post Delivery Standard
- For Domestic Items J+0
88%
92.30%
4.30%
0.08 Day
J+1
85%
87.50%
2.50%
1.19 Day
J+2
85%
90%
5%
1.67 Days
J+3
93%
95.65%
2.65%
2.52 Days
J+4
90%
93.33%
3.33%
3.4 Days
- For International Items J+5
80%
70%
-10%
4.46 Days
Goal 2.
2.1 Reducing the number of Damaged and Missing Items
- Express Mail Service(EMS) Security
99.50%
99.89%
0.39%
- Letter post Service Security
99%
99.73%
0.73%
- Parcel Post Service Security
99%
99.89%
0.89%
N.B: The Letter “J” stands for the French word Jour = Day, is the system used by UPU in the control of Mail transmission.
For Example if the target is to deliver the mail by J+2, it means that the Item will be delivered in three days, counting from the day of
posting.
Global Monitoring System: - an equipment which controls same day delivery (J+0).
Postal Quality